Privacy policy

Last updated: 19 March 2026

Mylky BV (“Mylky”, “we”, “us”, or “our”) is committed to protecting your privacy and handling your personal information in an open and transparent manner.

This Privacy Policy explains how we collect, use, disclose, store, and protect your personal information when you visit our website, purchase our products, contact us, or otherwise interact with us.

We handle personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Who we are

Mylky BV
Company number: 1002 835 983
Registered address: Bremstraat 54 3620 Lanaken Belgium
Email: support@mylky.co

If you have any privacy-related questions, you may contact us using the details above.

2. Personal information we collect

We may collect different types of personal information depending on how you interact with us.

Information you provide to us

This may include:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Order and purchase details
  • Account login details
  • Customer service communications
  • Marketing preferences

Payment information is processed securely by third-party payment providers. We do not store full credit card details.

Information collected automatically

When you visit our website, we may automatically collect:

  • IP address
  • Device type, browser type and operating system
  • Website usage and browsing behaviour
  • Referring website addresses
  • Cookie identifiers and tracking technologies

See our Cookie Policy for more details.

Information from third parties

We may receive personal information from trusted partners such as:

  • Payment processors
  • Delivery and logistics providers
  • Marketing and advertising platforms
  • Analytics providers
  • Customer support software providers

3. Why we collect personal information

We collect and use personal information for purposes including:

  • Processing and fulfilling orders
  • Delivering products and managing returns
  • Providing customer support
  • Improving website functionality and user experience
  • Sending service communications and order updates
  • Sending marketing communications where you have consented
  • Detecting and preventing fraud or misuse
  • Complying with legal and regulatory obligations

If you do not provide certain personal information, we may be unable to process your order or provide requested services.

4. Direct marketing

If you opt-in to receive marketing communications, we may send you updates about promotions, products, or news.

You can unsubscribe at any time by:

We may still send transactional or service-related communications relating to your orders, warranty, returns, or account.

5. Disclosure of personal information

We may disclose personal information to service providers who assist us in operating our business, including:

  • Payment service providers
  • Shipping and fulfilment partners
  • Website hosting providers
  • IT and security providers
  • Marketing and analytics providers
  • Professional advisers

We do not sell or rent personal information to third parties.

6. Overseas disclosure

As an international ecommerce business, personal information may be stored or processed in countries outside Australia, including but not limited to European Union Member states.

We take reasonable steps to ensure overseas recipients handle personal information in accordance with the Australian Privacy Principles; however, such overseas recipients may also be subject to foreign laws.

7. Cookies and online tracking

We use cookies and similar technologies to:

  • Operate our website
  • Analyse website traffic and usage
  • Personalise content and advertisements
  • Measure marketing effectiveness

You can control cookies through your browser settings.
More information is available in our Cookie Policy.

8. Data retention

We retain personal information only as long as reasonably necessary for business or legal purposes, including:

  • Order and transaction records: up to 7 years
  • Customer service records: as needed for support and dispute resolution
  • Marketing information: until you unsubscribe or withdraw consent

Personal information is securely deleted or de-identified when no longer required.

9. Access and correction

You may request access to the personal information we hold about you and request correction if it is inaccurate, out-of-date, incomplete, or misleading.

Requests can be made by contacting support@mylky.co.

10. Complaints

If you believe we have breached the Privacy Act or mishandled your personal information, you may submit a complaint by contacting us.

We will:

  • acknowledge your complaint within a reasonable period
  • investigate and respond within 30 days where possible

If you are not satisfied with our response, you may lodge a complaint with the:

Office of the Australian Information Commissioner (OAIC)
Website: www.oaic.gov.au

11. Data security

We implement reasonable technical and organisational safeguards to protect personal information, including:

  • secure servers
  • encrypted website connections (HTTPS)
  • restricted access controls
  • secure third-party platforms

However, no data transmission over the internet can be guaranteed as completely secure.

12. Changes to this policy

We may update this Privacy Policy from time to time.
The latest version will always be available on our website with the updated date.

By using our website, you acknowledge this Privacy Policy.